Visicover is an easy to use, online service that lets you buy and manage your aircraft insurance online, 24 hours a day, 365 days a year. We aim to help you cut the cost of your insurance because we:

• Let you choose and pay for just the cover you want.
• Don’t use other brokers so can minimise our fees.
• Keep our costs low, with no expensive offices or call centres.

As an online insurance service you should find most of the tools and information you need to manage your policy on the website. The exception is in relation to claims where we have arranged a 24-Hour Hotline so help in on hand when you need it.

Visicover ApS is a subsidiary of Visicover Ltd which is authorised and regulated in the United Kingdom by the Financial Conduct Authority (No. 585660). To check our registration status click here or contact the FCA on 0845 606 1234.

Visicover ApS is authorised and regulated in Denmark by Finanstilsynet.

We take your privacy very seriously and are committed to protecting your personal information. All personal information will be held in the strictest confidence and used only for the purposes for which we collect it.

If you would like us to remove any personal information from our records, then please email us at enquiries.eu@Visicover.com. We will make all reasonable efforts to delete your information from our files or depersonalise it if it is deemed appropriate.

If you would like to know more about what information we collect, what it is used for, who may access it and how it is secured, please see our Privacy Policy.

A cookie is a small text file that is placed and stored on your computer, mobile or other device by websites that you visit. Cookies are widely used in order to make websites work, or work more efficiently, and also to provide information on visitor behaviour to the website owner.

We use cookies for a variety of reasons such as to:

• Collect information to help us distinguish visitors, understand their browsing habits on our website and to improve their experience.
• Compile statistical reports on website activity e.g. numbers of visitors and the pages they visit
• Collect information that will allow us to tailor advertising to make it more relevant for you, based on your previous interactions with our website.
• Remember information about you when you visit our site.

Some of the cookies are essential in order to provide our services to you.

For more information on how we use cookies, please see our Cookies Policy.

Visicover is an online insurance service so you should find all of the tools and information you need to manage your policy on the website.

• If you wish to make changes to your policy, log in to the site then use your dashboard to identify the policy you wish to change. Full online help is provided to guide you through the process.
• If you have a query about your policy cover or about how to use the site, go to our Help section and search our extensive ‘Frequently Asked Questions’ (FAQ) library.
• If you need to contact us about making a claim, please follow the instructions provided here. 

For any other query, please email us at enquiries@visicover.com, and we will get back to you as quickly as possible.

At Visicover we believe you deserve a courteous, fair, prompt and efficient service, and we work hard to ensure that this is what we deliver. However, we know there is always more we can do to make our service better, so if you have any comments on how we could improve, please send them to enquiries.eu@visicover.com.

Complaints Relating To Claims

If your complaint relates to a claim, please follow the instructions outlined in your Policy Booklet. Details on how to view your Policy Booklet can be found here. 

Complaints Not Relating To Claims

We realise that things can occasionally go wrong and you may feel we have not provided the service you expect. If you feel this is the case with any aspect of our service, other than in relation to a claim, please send full details of the problem to complaints.eu@visicover.com.

If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the issue. You will receive an acknowledgement, together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of the position at no later than 4 weeks and a final response no later than 8 weeks.

Should you remain dissatisfied with the final response from the above or if you have not received a final response within eight weeks of the complaint being received, you may be eligible to refer your complaint to an ombudsman for arbitration. This will depend on your country of residence so for details of these services in different countries click the applicable link below:

Denmark

Estonia

Finland

Ireland

Latvia

Lithuania

Netherlands

Norway

Sweden

If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at here.

A full copy of our complaints procedure is available on request.

We provide a variety of onscreen help covering everything from how your policy operates and what it covers to how to make changes and view the cover you have in force.

• We have an extensive library of 'Frequnetly Asked Questions' which you can access via our 'Help' screen.
• As you progress through a quote or policy change, help relating to whichever field you are in is automatically displayed next to the field.
• For more detailed help, click on the '?' icon which appears on many different pages and which will result in a pop up help block being displayed.

The Terms of Use are the rules which we require people to abide by when using the Visicover site. They cover issues such as trademarks, ownership of site materials, and the use of external links.

They are distinct from the Terms of Business which is an agreement that sets out details of the services we provide as an insurance intermediary and the basis on which we operate.

The Terms of Business is an agreement that sets out details of the services we provide as an insurance intermediary and the basis on which we operate.

They are distinct from the Terms of Use which are the rules which we require people to abide by when using the Visicover site.