Should you wish to report a new claim, please either call our 24 hour claims line, details of which can be found in either your policy schedule / certificate, or email your name, policy number and brief incident details to claims.av.eu@visicover.com

Details on how to view your schedule or certificate can be found here.

Details on how to view your policy booklet can be found here.

Please note, this number / email address, is for emergency claim notification only and the claims specialists who manage it will be not be able to address queries regarding any other aspect of your cover. Such queries should be emailed to enquiries.av.eu@visicover.com.

Important – Do not make any admission of liability following a claim without first receiving written authorisation from the Insurer to do so.