Visicover is an online insurance service so you should find most of the tools and information you need to manage your insurance policy on our website as follows:

• Your Dashboard: Your personal homepage which display all your current and historic quote and policies.
• Your Account: A support page from which you can manage other elements of our service online, such as changing passwords, downloading documents or updating how you pay.
• FAQs: An extensive help section with full guidance on everything from how to arrange cover online to how you change your contact details.

Claims Notification

We believe that in the event of a claim you will often need an initial helping hand to start the process off so we do not handle claims online, providing instead 24-Hour Hotlines direct to claims specialists. For more on making a claim for a specific product click Here. 

Complaints

While we strive to provide a fair, prompt and efficient service we recognise that some times things do not go to plan. Details of how to contact us if you feel our service as fallen short can be found Here.

Other Queries

For any non-claims related query which is not dealt with within our FAQs, please email us at one of the following addresses:

• For enquiries about aircraft insurance, please email us at enquiries.av.eu@visicover.com
• For any other, non-claims enquiry, please email us at enquiries.eu@visicover.com

We will always try to respond to your initial enquiry within two working days.